Bilkul Jan — contact details ko end mein add kar dete hain. Ready-to-paste version:
Return & Replacement Policy
At MONIQA, we want you to feel confident with every purchase. If you receive an incorrect, damaged, or defective product, we’re here to help.
1. Replacement Eligibility
You may request a replacement if:
- You received the wrong product, size, or color.
- The product arrived damaged or defective.
- The product is unused and in its original packaging and condition.
2. Size Exchange
If you ordered the wrong size, MONIQA offers a hassle-free size exchange, subject to availability.
The product must be:
- Unworn and unused
- Unwashed
- Free from stains, perfume, makeup, or other marks
- In its original packaging with tags attached
3. Hygiene Policy
For hygiene and safety reasons, worn, washed, or used lingerie cannot be returned or exchanged.
4. Return & Replacement Period
All return, replacement, or size-exchange requests must be made within 15 days of receiving your order.
5. How to Request a Replacement
Please contact us with:
- Your Order Number
- Reason for return or replacement
- Clear pictures or video of the product, if it is damaged or defective
Our team will review your request and guide you through the process.
6. Refunds
Refunds are issued only where applicable under our return policy. Shipping charges may be non-refundable.
7. Contact Us
For any questions regarding returns, replacements, size exchanges, or refunds, please contact MONIQA:
Email: infomoniqa.store@gmail.com
Address: Center Park, Ferozpur Road, Lahore, Pakistan
Our support team will be happy to assist you.
MONIQA — Feel Comfortable. Feel Confident.