Shipping policy

Shipping Policy

At MONIQA, we aim to deliver your orders safely and as quickly as possible across Pakistan.

1. Order Processing

  • Orders are processed after successful order confirmation.

  • Orders are usually dispatched within 1–3 business days.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • You will receive your order and delivery details through the contact information provided at checkout.

2. Delivery Time

Estimated delivery time within Pakistan is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

From time to time, MONIQA may offer free shipping promotions or special delivery offers.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Complete address

  • City

  • Phone number

  • Any relevant delivery instructions

MONIQA is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

You can use the provided tracking information to check the status of your shipment.

6. Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Courier service issues

  • Weather conditions

  • Public holidays

  • High order volumes

  • Incorrect address or contact information

  • Unforeseen circumstances

If your order is delayed, please contact us and we will assist you in checking the shipment status.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery charges may apply for re-delivery.

8. Damaged Packages

If your package appears damaged when delivered, please take clear photos or videos of the package before opening it and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy.

9. Contact Us

For questions regarding shipping or your order, please contact us:

Brand: MONIQA
Email: infomoniqa.store@gmail.com
Address: Center Park, Ferozpur Road, Pakistan

10. Policy Updates

MONIQA reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page.